ORDER_UPDATE
Template notification
WhatsApp Business API
Customer conversations, notifications, and support over WhatsApp.
Use xSignal's WhatsApp API to send approved templates, order updates, OTP-adjacent notifications, support responses, and rich media messages from the same accountable messaging stack as SMS.
SUPPORT_REPLY
Two-way conversation
WEBHOOK_ACK
Status callback
WhatsApp use cases
Build richer customer journeys without losing delivery accountability.
Order updates
Send purchase confirmations, shipping updates, delivery reminders, and post-purchase follow-ups.
TEMPLATE_ORDER
Support conversations
Continue customer conversations with context, callbacks, and clear audit trails.
SUPPORT_THREAD
Promotional campaigns
Run approved business campaigns with rich media, links, and measurable customer actions.
WA_CAMPAIGN
Critical alerts
Send service notices, account alerts, appointment reminders, and payment nudges.
ALERT_LANE
Template lifecycle
From template approval to delivered conversation.
xSignal helps structure WhatsApp messages around approved templates, customer opt-ins, response windows, delivery callbacks, and fallback routing when SMS is needed.
01 / Create
Prepare templates
Define notification, campaign, and support templates for approval.
02 / Send
Trigger via API
Send template messages from product events, CRMs, or support tools.
03 / Track
Receive callbacks
Track sent, delivered, read, failed, and replied events.
04 / Continue
Handle replies
Route customer replies into support, CRM, or automation workflows.
Developer API
Send WhatsApp templates with the same xSignal callback model.
Use one API style across SMS, OTP, WhatsApp, P2A, and 2Way Messaging. Keep delivery and conversation events visible in your own systems.
POST /v1/whatsapp/templates/send
CALLBACK /whatsapp/status
WEBHOOK /whatsapp/replies
whatsapp_template.js
await xsignal.whatsapp.sendTemplate({
to: '+2348030000000',
template: 'order_update',
language: 'en',
variables: {
name: 'Ada',
order_id: 'XS-2048',
tracking_link: 'https://xsg.nl/t/2048'
},
status_url: 'https://app.example.com/wa/status',
reply_url: 'https://app.example.com/wa/replies'
});Why xSignal for WhatsApp
A richer channel, inside an accountable messaging stack.
Unified channel routing
Coordinate WhatsApp with SMS, OTP, P2A, and 2Way Messaging from one commercial and technical relationship.
Conversation visibility
Track template status, message delivery, read events, replies, and support handoff events.
Business-ready operations
Structure onboarding around template approval, opt-in policy, callback setup, and escalation paths.
WhatsApp API access
Add WhatsApp to your customer messaging stack.
Tell us your templates, use case, monthly volume, and integration timeline. We will help map the right WhatsApp setup.